PRIVACY POLICY

At Tamburis, we are committed to protecting your privacy. This Privacy Policy explains how Tamburis (“we,” “us,” or “our”) collects, uses, stores, shares, and protects personal data when you visit our website at tamburis.com, use our CRM platform (e.g., client1.tamburis.com), engage with our AI solutions (e.g., chatbots, cloud agents), or use the Wix websites we develop for you. This policy applies to all users, including visitors, clients (freelancers, professionals, SMBs), and their end-users (e.g., visitors to client websites).

By using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

We may collect the following types of personal data:

• Personal Information: Name, email address, phone number, and business information provided through contact forms or during signup for our CRM platform or other services.

• Client Data: Information you provide for Wix website development (e.g., website content, branding materials) or CRM usage (e.g., customer contacts, deal histories), which may include personal data of your customers.

• AI Interaction Data: Inputs and outputs from AI tools (e.g., chatbot conversations), which may include personal data if provided by users.

• Usage Data: Information about how you interact with our website and services, such as IP address, browser type, device information, and pages visited.

• Cookies and Tracking: Data collected via cookies and similar technologies (e.g., Google Analytics, Wix analytics) to track website usage and performance.

We collect data through:

• Direct Interactions: When you submit forms on tamburis.com (e.g., contact forms, CRM signup), provide content for Wix websites, or interact with AI tools.

• Automated Technologies: Cookies, analytics tools, and server logs collect usage data when you visit our website or use our CRM platform.

• Client Usage: Data you or your end-users enter into the CRM platform (e.g., customer contacts) or AI tools (e.g., chatbot inputs).

• Third Parties: We may receive data from third-party providers like Wix (hosting analytics), Google (ads, analytics), or other integrations used in our services.

We use your data to:

• Deliver Services: Build Wix websites, provide access to the CRM platform, and deliver AI solutions (e.g., chatbot functionality).

• Manage Relationships: Communicate with you about your account, projects, or subscriptions (e.g., CRM billing updates).

• Improve Services: Analyze usage data to enhance our website, CRM, and AI tools.

• Marketing: Send you promotional emails or updates about our services (you can opt out at any time).

• Legal Compliance: Fulfill legal obligations, such as responding to data requests under GDPR or Albanian law.

We may share your data with:

• Service Providers: Third parties that support our services, such as Wix (website hosting), Google (ads, analytics), and cloud providers for data storage. These providers are contractually obligated to protect your data.

• Clients: For Wix websites we build, we may share visitor data (e.g., analytics) with the client who owns the website.

• Legal Authorities: If required by law or to protect our rights (e.g., in response to a court order).

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

We do not sell your personal data to third parties for marketing purposes.

• Storage: Data is stored on secure servers in a cloud provider’s data centers in Europe. CRM data (e.g., at client1.tamburis.com) is stored in encrypted databases.

• Security: We use industry-standard measures like encryption, access controls, and regular security audits to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

• Retention: We retain personal data only as long as necessary for the purposes outlined in this policy (e.g., during your subscription for CRM data) or as required by law. Upon cancellation, CRM data is deleted after 30 days unless otherwise requested.

• Depending on your location, you may have the following rights under GDPR, Albanian law, or other regulations (e.g., CCPA):

• Access: Request a copy of your personal data.

• Rectification: Correct inaccurate data.

• Deletion: Request deletion of your data (subject to legal obligations).

• Restriction: Limit how we process your data.

• Objection: Object to processing for marketing or other purposes.

• Data Portability: Request your data in a machine-readable format.

• Opt-Out: Opt out of marketing emails or cookie tracking (via cookie settings).

• To exercise these rights, contact us at privacy@tamburis.com. We will respond within 30 days, as required by GDPR.

• Our website (tamburis.com) and services use cookies to:

• Ensure website functionality (e.g., session cookies).

• Analyze performance (e.g., Google Analytics, Wix analytics).

• Personalize content (e.g., remembering preferences).

• You can manage cookie preferences via your browser settings or our cookie consent popup on tamburis.com. For more details, see our Cookie Policy (if you create one; otherwise, remove this link).

• Our website and services may contain links to third-party sites (e.g., Wix-hosted client websites, Google Ads). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

• Our services are not intended for children under 16. We do not knowingly collect personal data from children under 16. If we learn such data has been collected, we will delete it promptly. If you believe we have collected data from a child under 16, please contact us at privacy@tamburis.com.

• We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a banner on our website. Continued use of our services after such changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: privacy@tamburis.com